Payment Terms and Refund Policy
Unless otherwise expressly agreed in writing by RPS, full payment for participation in a Program is required at the time of registration. In the case of Programs that include a trial window, such trial window shall be made available only after the full payment. During the trial window, upon a request by the Learner, and to the satisfaction of RPS, RPS may choose to refund the Program Fees paid, subject to such charges as may be decided from time to time. Once the trial window has closed, there will be no refund allowed for any reason whatsoever.
It is the sole responsibility of the user enrolling into a Program to check the accuracy of, and evaluate the suitability and relevance of, the Program elected. The enrolment into a Program is non-transferable.
To make payment for any Program or to purchase any services or products offered by RPS through the Platform, you must have internet access and a current valid accepted payment method as indicated during sign-up ("Payment Method"). RPS does not store any of your credit card information or such other information restricted by the Reserve Bank of India (RBI) for processing payment and has partnered with payment gateways for the payment towards the services. By using a third-party payment provider, you agree to abide by the terms of such a payment provider. You agree that in case RPS’s third-party payment provider stores any such information, RPS will not be responsible for such storage, and it will be solely at your discretion to allow the third party to store such information. Any loss of such information or any loss incurred by you due to the usage of such information will be solely a loss incurred by you, and RPS is in no way liable for any such losses and is neither responsible to reimburse / make good such losses in any manner whatsoever. You also agree to pay the applicable fees for the payments made through the Platform.
Failure to pay may result in withdrawal of your access to a Program. Depending on where you transact with us, the type of payment method used and where your payment was issued, your transaction with us may be subject to foreign exchange fees or exchange rates. RPS does not support all payment methods, currencies or locations for payment. All applicable taxes are calculated based on the billing information you provide to us at the time of enrolment/purchase.
You may cancel your enrolment at any time. No refund will be made once the payment (in part or whole) for a Program has been made. We do not provide refunds for the lack of usage or dissatisfaction.
Use of Programs
RPS reserves the right to cancel or reschedule any Program or live lectures/webinars, or to alter, modify or rearrange the schedule of topics, as well as the point value or weight of assignments, tests, quizzes, exams, projects and other such evaluations of progress. You also understand that RPS, at its sole discretion, may limit, suspend, or terminate your use of the Platform or Programs and/or all RPS-provided services related to the Programs, such as access to RPS coaches or support services, evaluation services, or certifications. You also understand that RPS may modify or discontinue all services related to its Programs at its sole discretion. You agree that RPS shall not be liable to you or to any third party for any such modification, suspension or discontinuance. Nothing in these Terms shall be construed to obligate RPS to maintain and support the Platform or Programs or any part or portion thereof or any associated services.
If you no longer wish to use any Program, you may terminate your participation by giving notice to RPS.
Participants of RPS online live lectures and webinars shall be provided access to such classes via email. You agree not to share such access with any third party. If you are unable to attend an online live lecture/webinar, please provide RPS with prior intimation regarding this.
You shall be exclusively responsible for obtaining and maintaining any equipment or ancillary services needed to connect to, access, receive or use the Platform, including, without limitation, hardware devices, software, and other internet, wireless, broadband, phone or other mobile communication device connection services. You shall be exclusively responsible for ensuring that such equipment or ancillary services are compatible with the Platform, and you shall be responsible for all charges incurred in connection with the use of the Platform and Program in connection with all such equipment and ancillary services.
Corporate training al Partners and Accreditation
RPS is a corporate training organization catering to enterprise users and corporate individual in providing e-learning course material, which has been stitched in lieu with the continuous interaction with several highly experienced instructors & SME locally and also globally.
Admission to the individual courses or the respective curse bundles being accepted into and/or taking one or more Programs. You agree and acknowledge that nothing in these Terms or otherwise with respect to the use of the Platform or any Program (a) enrolls or registers you in an Corporate training al Partner, or any other affiliates or program of or associated with an Corporate training al Partner, and (b) allows you to access or use the resources or receive any benefits or privileges of any Corporate training al Partner, beyond the Programs.
RPS may offer a credential or other acknowledgement for participants who have satisfactorily demonstrated mastery of the Program material. The decision to award any such credential acknowledgement to a given participant will be solely at the discretion of RPS. RPS may choose not to offer any credential or other acknowledgement for some Programs. RPS may decide at its sole discretion whether to provide a record concerning a participant’s performance in a Program. The format of any credential or other acknowledgement, and of any performance, provided by RPS relating to Programs will be determined by RPS at its sole discretion and may vary from Program to Program.
You will be awarded a certificate of successful completion of a Program (“Program Certificate”) upon fulfilling the criteria and requirements of RPS and its Corporate training al Partners. You acknowledge that any such Program Certificate awarded may not be affiliated to any Corporate training al Partner and may not stand in the place of a course taken with an Corporate training al Partner or convey academic credit or certification for any Corporate training al Partner.
You will not receive academic credit from RPS or any other Corporate training al Partner for taking a Program. If you are taking a Program for academic credit or certification as a student of, or otherwise through, an Corporate training al Partner, any such credit or certification may only be awarded directly by the Corporate training al Partner based on its own policies and procedures, and you may be required by that Corporate training al Partner to be registered or enrolled with the Corporate training al Partner in order to receive credit or certification; and, in any event, RPS will not have any authority or responsibility with respect to any award of academic credit or certification provided by an Corporate training al Partner for a Program.
You acknowledge and agree that any Program affiliated with a Corporate training al Partner may be subject to the terms, policies and procedures of the applicable Corporate training al Partner in addition to RPS’s Terms. Without limiting the foregoing, if you are a student registered or enrolled at, or are otherwise attending, an Corporate training al Partner and are taking a Program for credit or certification through that Corporate training al Partner, you acknowledge and agree that (a) the Corporate training al Partner may have its own terms, policies or procedures regarding your eligibility to participate in the Program, your participation in the Program, the requirements or prerequisites for receiving credit or certification for the Program, and/or your Corporate training al or student records as they may relate to your participation and performance in the Program, and (b) your Corporate training al or student records are maintained by the Corporate training al Partner, including for purposes of assigning credit or certification, and not RPS.
How to Request a Refund
You can quickly request a refund by contacting our support team
When you submit a refund request, please be sure to include the course URL.
For answers to commonly asked questions we receive regarding a refund's status, please click here.
In cases where a transaction is not eligible for a cash refund, the refund will be granted using RPS credits, provided it meets our 30-day refund policy. To learn more about RPS credits please click here.
Bank & cash transfer purchases: certain bank and cash transfer methods are only eligible for credit refunds.
Refunds for Bundles Purchased Through Third Party
If you purchased the course through a third-party vendor, unfortunately, we cannot process your refund. Since we did not process the original payment, we do not have the transaction on file, and cannot initiate a refund for you. Please contact the third-party vendor directly to request a refund.
Reasons for Denied Refunds
While our 30-day refund policy is in place to protect Learners, we must also protect our instructors from fraud and provide them a reasonable payment schedule. Payments are sent to instructors after 30 days, so we will not process refund requests received after the refund window.
If all course content was downloaded before the refund was requested, the refund request may be rejected. Finally, learners who purchase and refund multiple courses over an extended period may be subject to suspension for abuse of the refund policy.